Memberships

Cancellation/Late Policy:

As a family owned business, we know life happens and people need to reschedule or cancel their appointment.  We hate that we have to have a Late Cancellation Policy and No-Show/No-Call policies, but our providers are paid by the job and need to be compensated for their time and drive. The industry standard Late Cancellation policy is 24 to 48 hrs notice or a full charge is assessed.  We strive to be more fair and transparent.

Our Policy is as follows:

No Call/No Show Policy  –  The Guest will be charged in FULL. No-call/No-show is defined as failing to appear for your appointment, with no contact whatsoever.

Late/Cancellation Policy – We require a MINIMUM of 12 hrs notice for cancellation/rescheduling of your appointment before a charge of 50% of the original price is taken from the card on file or added to the Account Balance. Being late to your appointment may result in shortened service time or complete reschedule with fee included. The sooner you are able to contact us in regard to your appointment, the better chance we have to replace it with another, resulting in no charge of the Cancellation/late fee.

Wellness Program Perks

Each month you receive monthly store credit of a designated amount based on the program you’re in, which can be used towards any day and med spa services at the discounted rate, gift cards purchases, products, or gratuity.

Unused credits roll over into the next month and can be stockpiled. Additionally, all active members receive a 10% discount on retail products and are eligible for special member promotions. Discounts cannot be combined with other promotions. Wellness Program dues are non-refundable.

**Please note that the Premier Program offers the perk to include 1 person to your membership and the Platinum allows up to 3 people under your membership, who will receive the same discounts and will be able to have access to your monthly store credit for use. ** If you need to add/remove/replace any people on your membership, please contact Massage Bliss & Cryo to resubmit that information.

Auto – Renewal

Massage Bliss & Cryo’s Wellness Programs are a month to month programs, which allows you to be able to cancel at any time with a 30 days’ notice. At signup, there may be a one-time enrollment fee that will be due upon day of signup and will automatically resume on a month-to-month basis unless the program is terminated. Monthly dues and/or renewal fees will be withdrawn on or after the same day of each month on my preferred Credit Card on file.

Wellness Program Termination

A 30 day written notice before your next scheduled payment is required to cancel your monthly wellness plan. No refunds will be issued after monthly program dues have been charged. You may use any accrued credits for a period of up to 12 months after your final Wellness Plan payment has been processed. Unfortunately, you will no longer get Program Pricing and benefits, however you can still use your credited balance towards services, gift cards, and products.

Faulty Payments

Wellness Plans must be purchased with a valid credit/debit card only. Program dues cannot be paid using a gift card. Massage Bliss & Cryo must be notified of any change in billing address on file, contact and credit card information. If a credit card is declined or automatic payment does not go through, Member must call Massage Bliss & Cryo within 7 days to provide a new form of payment. If Member fails to reach out to the spa within 7 days, Members forfeits program perks and discounts, and the program will be suspended until a valid form of payment is provided. If a credit card is declined or automatic payment does not go through, Massage Bliss & Cryo has the right to terminate the Program in the best interest of either party. No refunds will be given for any remaining unused credits.

Freeze Policy

There may be times when a member will need to freeze his/her membership for a short period of time, due to circumstantial reasons such as military leave, pregnancy, extended illness, relocation, etc. When a membership is frozen, the member is able to use any stockpiled credits at their discounted member rate, but no other benefits will apply until the program is active again.

You must be a member for at least 60 days and have made at least one month’s membership payment in order to be eligible to freeze your account. Memberships may be frozen once during your annual contract period, for a minimum of 30 days and a maximum of 3 months. The member may designate a date to end their freeze period at any time. If no end date is given, the membership will be frozen for the full 3 month freezing period. At the end of the membership freeze term, your dues will continue with your next scheduled electronic funds transfer date. The terms and conditions will continue to apply through the extended membership term. To initiate a freeze, submit a written request to Massage Bliss & Cryo.

Rewards / Referral Programs

Rewards Program:

As a way to say thank you for your support and referrals, we’d like to reward you with SPA DOLLARS, redeemable for anything at our spa.  You can earn SPA DOLLARS with us via two different ways:

1. The more you spend, the more you earn. Get 2% back in SPA DOLLARS for all of your purchases.
2. Refer a friend, Get $15 SPA DOLLARS.

Other Terms and Conditions

You must be in good standing with Massage Bliss & Cryo to enroll in our Wellness Programs. Massage Bliss & Cryo reserves the right to refuse the enrollment of any Program for any reason applicable to the law. All Spa Etiquette must be followed while you are at the Spa. You must read and sign the liability waivers before receiving any Massage Bliss & Cryo services.

Massage Bliss & Cryo reserves the right to change clinic policies, regulations, and pricing at any time upon providing reasonable notice